The overwhelming majority of the process of designing, installing and maintaining a telephone system is simple and straightforward.  

This means you probably don't need 'single point of contact' service even though we offer it.  Consider the situation where a user accidentally overwrites the programming of a button on the telephone.  Their telephone now won't automatically make a telephone call when they press the button.  The immediate conclusion is their telephone is broken.  

Our customers have told us over and over that they are extremely pleased when we tell them they can reprogram the button themselves instead of paying for visit by a field technician (that's $100 - $125 charge from most companies) -- particularly when the solution is immediate and reprogramming the button is so easy.   

Qualified telephone technicians are invaluable and sometimes absolutely necessary -- but you don't need them to do the easy things for you.

What you need is access to specific knowledge at the time you need it.  That's what we do -- we are just an email or a telephone call away.  

Sales 

You also don't need to meet with a salesperson (or several) telling you what they want to sell -- all disguised as "what you need to buy."  You should independently determine what you need -- regardless of which telephone system you buy or from whom. 

By completing a few simple worksheets, you will know how many telephones and how many telephone lines you need.  We provide the worksheets free.  If you need help, we will fill them out with you over the telephone.  See the attached sample worksheets. 

Our system includes all the feature programming in a single software release.  Users can customize their own telephones to meet their needs.  If more complex features are needed, we can activate them from our office remotely.

We sell over the internet and eliminate the cost of a field sales force -- and pass the savings on to you.

System Programming

The equipment price includes default programming.  In default mode, calls ring to a central answering position (operator console).  Once answered, a call is transferred by the operator to a particular telephone.  If the telephone is busy or not answered, the call is routed to the voice mail box for that telephone.  The caller is greeted with the user's personal announcement and leaves a message.  If the call is urgent, the caller dials 'O' and is routed back to the operator.

Default programming satisfies the vast majority of any company's telephone requirements.  We will customize the programming at a modest hourly rate -- presently LaborRate per hour with a 1/2 hour minimum.  

Equipment Installation

You can contract directly with us and we will subcontract with an installation contractor local to your office (we add 20% to the subcontractor's price).  You can do the same for follow-on service.  However, you can and should contract directly with the installation and service contractor.  Here's why.  

Installing a telephone system is not like building a house where multiple contractors have to be closely coordinated and guided to all follow a single blueprint.  Indeed, telephone wiring is color coded and standard throughout the United States.  The process is not that complicated.  See the installation process and our sample request for proposal.  Any qualified telephone technician can install our system even if they have no prior experience with it.  The reason is that once it is wired up, we can access it remotely by way of standard modems.  So can the manufacturer (WIN Communications) or any one of their many dealers located across the country.

By putting the equipment installation out to bid, you are assured you are paying the best price and getting the best quality.  A request for proposal (RFP) for the installation and follow-on service of the telephone system is straight forward.  See the sample RFP attached.  It is a simple matter to tailor the boilerplate RFP to meet your needs.  We will help you where you need it for a modest hourly rate -- presently LaborRate per hour with a 1/2 hour minimum.  

Before you conclude this support should be included in the price of the telephone, consider the following.  Lucent charges $407 for a 16 button display telephone.  Our 16 button display telephone is priced at $199.  That's a $208 savings.  For the difference in price of just one telephone you can pay for four hours of consulting support/help.  Do you really want us to charge $407 for a telephone which includes support you may neither need nor want?