Real-time CTI Port/Station Message Detail Recording (SMDR) (Option) 

The optional SMDR card can be configured to supply a true real-time output.  The information supplied at this output can be used by applications such as Insight for a real time display of call center activity or for computer telephony integration (CTI).

Remote Maintenance Facility (Option)

With an external modem, the system can be accessed remotely through the local maintenance RS 232 serial port at speeds up to 4800 bps.

Ringing Preference Incoming

You can program your telephone to automatically answer the oldest ringing call when you pickup the handset.

Schedule Reminder (Exec Set)

Up to 4 schedules of meetings and appointments can be stored simultaneously into the schedule memory of the Executive Telephone.  Each schedule will recall with an audible tone and will be displayed on the display at the appointed time of the chosen day.

Second Hold Recall

Any call on hold that has remained unanswered for longer than the first hold recall period may again be recalled after a second programmed time period known as the Second Hold Recall Period. 

Service Observe Request

Supervisors' extensions may be programmed to enable service observing with or without announcement tones. This provides supervision with a method of monitoring service levels on calls.

Station Camp On

Inbound callers can be camped onto your telephone when you are on another call.  When you hang up with the first caller, the call will automatically ring through to you.  If your call is lengthy, the call will ring back to the operator.

Station Message Detail Recording (SMDR)/Station Message Detail Accounting Interface (SMDA) (Option)

The system provides, through the use of an optional circuit card, the ability to generate detailed call records. The optional circuit card in conjunction with an RS-232 serial port on the main system cabinet can be interfaced with a customer-provided serial printer or serial call accounting device.  SMDA is supported and requires an Automatic Route Selection card.  This provides on-line costing on Displayphones as well as a variety of reports. The buffer holds 400 call records.

Station Speed Dial Access

You can have up to 90 speed dial numbers unique to you telephone.  The maximum number of digits that may be stored in a station speed dial number is 16. A speed dial number will be a two or three-digit code based on system programming.  You can program your own speed number from your telephone (speed dial numbers may be chain dialed to dial more than 16 digits if necessary). While programming speed dial numbers, you may input pauses and waits as needed.

Station-to-Station Message Waiting

This feature allows you to turn on another telephone’s message light even when they are on the telephone. The message light will be turned off when the called party returns the your call. Multiple messages may be left at a station and are answered in the order in which they were left.

Support Of Industry Standard Analog Telephones (Option)

The system will support plain old telephones including cordless phones like those you use at home. 

System Speed Dial 

Anyone in the system can access three digit system speed dial numbers.  The system provides for a maximum of 100 speed call numbers. Speed call numbers may be a maximum of 16 digits in length. The system provides the programmable pauses and waits in speed calling.  You may desire to program often dialed vendor and customer numbers into system speed dial and dial them with an abbreviated 3 digit code.

System Speed Dial Access

System speed numbers are determined by the system programmer. There are 80 to 100 system speed dial numbers allocated, depending on the system. The maximum number of digits that maybe stored in a system speed dial number is 16. Speed dial number codes are three digits in length. Programming is performed at the telephone. A telephone may be allowed or disallowed to program system speed numbers via system programming (speed dial numbers may be chain dialed to dial more than 16 digits if necessary). Pauses and waits may be programmed if necessary.