First-In-First Out ACD Queuing 

The Automatic Call Distribution ( ACD) system routes calls to the agent (a person with the responsibility of answering inbound calls) that has been idle the longest.   

When no one is available to answer the call, the system plays a recorded announcement and  places the caller on music on hold.  The caller is periodically recalled to an announcement and given the option of leaving a message or continuing to hold.

Call routing can either be on a "first in first out" basis or some lines (such as toll-free 800 lines) can be given priority and answered first.

Flexible Numbering Plan 

Any telephone can be assigned any extension number consisting of 1 to 4 digits. A telephone may have multiple numbers appearing on its buttons. 

Flexible Ringing Assignments

An incoming line may ring a maximum of 16 telephones in day mode and 8 telephones in night mode.  If the calls are unanswered, they can be routed to other telephones.

Floor or Wall Mounting

The system cabinets can either mounted on the wall or stacked on the floor.  Slotted mounting brackets are provided on the back of each cabinet for easy installation.

Forbidden Off-Hook Ringing

You can disable or enable Off-Hook Ringing.  That is, you determine whether or not your telephone rings when you are already on a call.

Forced Account Code Entry

When this featured is programmed, one of several preprogrammed account codes must be entered before placing an outside call.  The account codes can be summarized in the Insight Call Accounting system for billing customers or clients.  The feature can also be used for dial security – so that visitors or retail customers can not make outside calls on unattended telephones.

Forced Account Code Entry

This feature forces the telephone user to enter an account code up to 10 digits before dialing a number. The forced account code also controls the class of restriction (where you are allowed to call) at the station.

Function Buttons (Exec Set)

The Executive Telephone is equipped with 8 fuzzy logic function buttons designated as Fl - F8. These buttons provide access to certain features. They change functions depending on the state of the instrument. These feature buttons make the Executive Telephone so easy to use that there is almost no need to have a User Guide.