Call Forwarding All Calls

You can forward all internal and transferred calls to another telephone.

Call Forwarding Busy

Through system programming, all calls routed to you when you are on the telephone can be automatically forwarded to voice mail or your secretary.

Call Forwarding Follow-Me

From another telephone (i.e. the conference room) you can forward your internal and transferred calls to to the telephone you are temporarily at.

Call Forwarding No Answer

This allows an unanswered call to be forwarded to a preprogrammed alternate station (i.e. voice mail) after a predetermined elapsed time (i.e. 3 rings)

Call Hold Exclusive

When a call is placed on Exclusive Hold, it prevents other stations from accidentally picking up the call.

Call Hold System

When a call is placed on System Hold, any other station in the system with that line appearance may pickup the held call.  

Call Hold Transfer

When a call is transferred, the calling party is temporarily placed on hold until the transfer has been completed. While the caller is on Hold the calling party will hear music if music on hold is installed.  

Call Park  

A call can be parked on a universal park button assigned to the telephone within a call park group. Any station within the group may pick up the call by pushing the park button.  

Call Park, Group

This feature allows a call to be parked on one of 8 parking orbits in the parking group. The call may be picked up by pressing the park button and dialing orbit number (park 1, park 2 … park 8).  

Call Pickup Directed

Any telephone user can remotely answer a ringing telephone by pressing the directed call pickup button and dialing the extension number of the ringing telephone..  

Call Pickup Group

Call Pickup Group allow users within the group to answer calls incoming to the group by pressing a pickup button.   

Call Pickup Group

Any telephone user can remotely answer the oldest ringing call in a group of telephones by pressing the group call pickup button.   

Call Pickup Hold

This gives the user the ability (through a dial-up code) to pick up a call on Exclusive Hold at any telephone in the system. To complete the pickup, the telephone extension number must be known.  

Call Split

You can answer a Call Waiting by pressing the C.WAIT button. This automatically places your call on hold and connects you to the call that is waiting. You can now switch between calls at will.

Call Waiting

This feature gives the station user the ability to notify a busy telephone they have a Call Waiting. Call Waiting can be manual or automatic.  When the system is programmed for Automatic Call Waiting, the C. WAIT light will flash. When the system is programmed for Manual Call Waiting, it you will press the C. WAIT button to send the Call Waiting signal. 

To answer a Call Waiting indication, you press the C.WAIT button. This places the original call on hold and connect you to the waiting call.  When the second call is completed, pressing the C.WAIT button returns you user to the original caller.

Caller ID (CID)/Automatic Number Identification (ANI) (Option)

When equipped with special telephone line cards, the calling party’s number will be displayed on any Displayphone assigned to answer the call. The number will also be reported to the Station Message Detail Recording (SMDI – Option) port. The CID/ANI information will be carried along with the call even if the call is transferred, placed on hold, forwarded or recalled.  Name or number selected by system option will be shown on the display, and both name and number will be reported to the accounting system.  

Note:  This feature depends upon service availability from the telephone company.

Calls in Queue Display

If a Displayphone or Executive Telephone is a member of an Automatic Call Distribution agent group, the number of calls waiting in queue will be displayed.  If the telephone is a member of multiple ACD agent groups, the total number of all calls in the associated queues will be displayed. Information is shown when the station is idle, logged-off, Busy Not Available, or in Wrap-up.

Camp-On Busy

When calling a busy telephone, an automatic camp-on will take effect if the calling party remains off-hook. If the calling party remains off-hook, as soon as the called party goes on-hook, the called party’s telephone will ring and the calling party will automatically be connected.

Camp-on Call Back

This feature allows a you to be called back after attempting to contact a busy telephone.  When calling a busy telephone, a camp-on busy tone will be returned to the calling party. At this time, pressing the C.BACK button will activate the queuing feature. When the busy telephone hangs up, the queuing station will be called back and automatically connected to the called station.

Camp-On Transfer

A call being transferred to a busy telephone may be camped on to that telephone by use of the Camp-On Transfer. A call waiting tone will be heard at the receiving telephone, indicating a call is waiting.

Chain Dialing

You may continuously dial number after number by chaining speed dial banks. The amount of numbers that may be dialed is limited only to system memory.

Class of Service Restriction

Through system programming, each telephone may be allowed or disallowed specific features. The system provides the flexibility for allowing up to 32 unique class of service arrangements, each having 40+ classes.

Common Audible Ringing

The system provides, through the use of external paging speakers (option), audible ringing on incoming calls.

Company Name 

In a multiple department (or multiple company) environment where each department has its own telephone lines, a name can be associated with the lines so the console operator (or automated attendant) will know how to answer the call. 

Computer Telephony Local Area Network (LAN) Gateway (Option)

In conjunction with the real time Station Message Detail Recording (SMDR) port, this software, running on a Windows NT server, provides a powerful telephony server that can be used to access other applications running on the server.  Through this software tool, information such as the callers telephone number can be passed through the Dynamic Data Exchange link to allow the application to perform such functions as popping a callers information screen (i.e. your customer’s database record) on any P.C. attached to the LAN.  This means that when you answer a customer call, the customer’s window automatically opens on your computer screen.

CONA Digits

The system has the capability to send unique identifying digits to a voicemail/auto attendant system (option) for each line it answers.  This means each line (or more likely, group of lines) can be answered with a different greeting. 

Conferencing

The system provides for 2 groups of 3-party conferencing as a standard feature. A conference card providing another 2 groups of 3-party conference can be added as an option.