Background Music

When Music-On-Hold is equipped, the system can be programmed on a per-station basis to provide background music through the telephone speaker. You can turn on or turn off the background music for your telephone.

Barge-in 

Barge-in allows any telephone that has direct telephone line access to connect to a call in progress by simply pushing the associated C.O. Pickup key. This feature is allowed or denied by system class of service.

Battery Backed Operation Interface

The system provides two screw terminals marked + and — for interface to wet or gel cell batteries for battery backed operation. The system requires two 12VDC, 40 amp-hour wet cell or 80 amp-hour gel cell batteries.  In the event of a power failure the system will automatically switch to battery operation without losing any calls in progress.  An 80 amp-hour battery can keep the average system in operation for approximately 12 hours.

Built-In Speakerphone

The Standard, Display and Executive Telephones have a built in speakerphone to provide full hands-free operation.

Busy Not Available

This feature allows an agent (person with responsibility to answer calls) logged on to an agent group to make the station busy to calls being presented to the agent group without fully logging out of the agent group. The agent can still receive intercom calls. This feature is used when an agent is assigned a task that prevents him/her from being able to take calls. This condition is reported to the optional Insight call management software.