Account Code Entry

When placing a call, a station user may enter an account code for call accounting purposes. The account code can be forced for dial restriction purposes depending on system programming. The station user will enter up to 10 digits which is recorded by the system’s Station Message Detail Recorder.

ACD Call Tracking and Reporting (Option) 

When equipped with a Station Message Detail Recording (SMDR) card, the system can report events in “real-time”.  An external computer running Insight Call Center Management software can be attached. This software provides indispensable real-time tracking and historic statistics on all calls handled by the Automatic Call Distributor. 

Add-On Conference

During a telephone call, you can conference in either another outside party or another inside party. 

Agent Log-on 

An Agent (person primarily responsible for answering inbound calls – i.e. airline reservation “agent”) Log-on button may be programmed on the telephone.  This allows an agent to log-on to an agent group from any phone. The agent simply pushes the Log-on button and enters his/her agent number. The system will log the agent onto the agent group and report the log-on to the Insight call management software. To log-off, the agent simply pushes the Log-on button again and the system automatically logs the agent out of the agent group and reports the log-off to Insight.

Alarm Indications

The system is equipped with alarm indications to notify the system installer and users of existing problems. An “ALM” light on a line key will light in the event of an alarm.

Alphanumeric Display

The Displayphone and Executive Telephone are factory equipped with a full alphanumeric Liquid Crystal Display (LCD). The display is used for telephone status information — day, date and time display, pre-dial display, dialed number display, call routing information, calling number and name information, call number information, Caller ID and many other indications and other system information. The display on the Executive phone has 3 additional display lines used for simplified feature access.

Area Background Music (Option)

You can play music over external paging speakers.

Attendant Message Waiting

This feature allows the operator to send a message waiting indication to any telephone in the system by pushing the message key on the console after dialing the extension number.

Auto Attendant (Option)

The system provides for the connection of an integrated Auto Attendant/Voice Mail System. This requires the use of an 8 circuit station card slot for the voice mail and a tone decoding card for decoding tones dialed by callers. A fully integrated auto attendant and voice mail system significantly enhances the operation of the system. 

Automatic Answer of Incoming Calls

Any digital telephone can be configured for automatic answer. The selected station must have the auto answer class of service and be in the headset mode. In the idle state, the user must push the headset release button to answer a call. If the station is busy, however, and another call is presented, that call will be automatically answered when the user pushes the release button. Time delay for answering the next call is set by system programming.

Automatic Call Distribution (ACD) 

ACD allows the even distribution of incoming calls to the associated group of agents (people assigned to answering inbound callers – such as a reservation agents). In addition, it provides announcements and call queuing when there are no agents available to take a call and, after a predetermined amount of time if an agent does not become available, the ACD can be programmed to send the call to a backup agent group.  When used in combination with the Insight Call Accounting package, you will have information sufficient to manage your call center.

Automatic Camp-On

When calling a busy telephone, you will hear a camp-on tone.  If you choose to wait, you will be automatically connected when the busy telephone completes their call.

Automatic Disconnect of Held Calls 

Sometimes when a caller on hold hangs up, the telephone company will not send a “disconnect” signal. The system can automatically disconnect  these calls after a programmable elapsed time.

Automatic Disconnect of Trunk-to-Trunk Calls 

Sometimes the telephone company will not send a “disconnect” signal after parties transferred to a cell-phone hang up. The system can automatically disconnect  these calls after a programmable elapsed time.

Automatic Line Selection During Autodialing

When an autodial button is pressed, the appropriate telephone line will automatically be selected before the programmed number is dialed by the system.  You only have to press one button to make the call.

Automatic Number Identification (ANI)/Caller ID (CID) (Option)

When equipped with special telephone line cards, the calling party’s number will be displayed on any Displayphone assigned to answer the call. The number will also be reported to the Station Message Detail Recording (SMDI – Option) port. The CID/ANI information will be carried along with the call even if the call is transferred, placed on hold, forwarded or recalled.  Name or number selected by system option will be shown on the display, and both name and number will be reported to the accounting system.  

Note:  This feature depends upon service availability from the telephone company.

Automatic Route Selection (Option)

Calls can be routed to the least expensive line available. The route a call will take is determined by call tables entered by the system programmer.

Automatic System Configuration Control

All card slots in the system cabinet that contain circuit cards at the time of power on will be recognized and defined. The ports (connections) of the slot will be configured to the associated circuit card automatically.

Background Music

When Music-On-Hold is equipped, the system can be programmed on a per-station basis to provide background music through the telephone speaker. You can turn on or turn off the background music for your telephone.

Barge-in 

Barge-in allows any telephone that has direct telephone line access to connect to a call in progress by simply pushing the associated C.O. Pickup key. This feature is allowed or denied by system class of service.

Battery Backed Operation Interface

The system provides two screw terminals marked + and — for interface to wet or gel cell batteries for battery backed operation. The system requires two 12VDC, 40 amp-hour wet cell or 80 amp-hour gel cell batteries.  In the event of a power failure the system will automatically switch to battery operation without losing any calls in progress.  An 80 amp-hour battery can keep the average system in operation for approximately 12 hours.

Built-In Speakerphone

The Standard, Display and Executive Telephones have a built in speakerphone to provide full hands-free operation.

Busy Not Available

This feature allows an agent (person with responsibility to answer calls) logged on to an agent group to make the station busy to calls being presented to the agent group without fully logging out of the agent group. The agent can still receive intercom calls. This feature is used when an agent is assigned a task that prevents him/her from being able to take calls. This condition is reported to the optional Insight call management software.

Call Forwarding All Calls

You can forward all internal and transferred calls to another telephone.

Call Forwarding Busy

Through system programming, all calls routed to you when you are on the telephone can be automatically forwarded to voice mail or your secretary.

Call Forwarding Follow-Me

From another telephone (i.e. the conference room) you can forward your internal and transferred calls to to the telephone you are temporarily at.

Call Forwarding No Answer

This allows an unanswered call to be forwarded to a preprogrammed alternate station (i.e. voice mail) after a predetermined elapsed time (i.e. 3 rings)

Call Hold Exclusive

When a call is placed on Exclusive Hold, it prevents other stations from accidentally picking up the call.

Call Hold System

When a call is placed on System Hold, any other station in the system with that line appearance may pickup the held call.  

Call Hold Transfer

When a call is transferred, the calling party is temporarily placed on hold until the transfer has been completed. While the caller is on Hold the calling party will hear music if music on hold is installed.  

Call Park  

A call can be parked on a universal park button assigned to the telephone within a call park group. Any station within the group may pick up the call by pushing the park button.  

Call Park, Group

This feature allows a call to be parked on one of 8 parking orbits in the parking group. The call may be picked up by pressing the park button and dialing orbit number (park 1, park 2 … park 8).  

Call Pickup Directed

Any telephone user can remotely answer a ringing telephone by pressing the directed call pickup button and dialing the extension number of the ringing telephone..  

Call Pickup Group

Call Pickup Group allow users within the group to answer calls incoming to the group by pressing a pickup button.   

Call Pickup Group

Any telephone user can remotely answer the oldest ringing call in a group of telephones by pressing the group call pickup button.   

Call Pickup Hold

This gives the user the ability (through a dial-up code) to pick up a call on Exclusive Hold at any telephone in the system. To complete the pickup, the telephone extension number must be known.  

Call Split

You can answer a Call Waiting by pressing the C.WAIT button. This automatically places your call on hold and connects you to the call that is waiting. You can now switch between calls at will.

Call Waiting

This feature gives the station user the ability to notify a busy telephone they have a Call Waiting. Call Waiting can be manual or automatic.  When the system is programmed for Automatic Call Waiting, the C. WAIT light will flash. When the system is programmed for Manual Call Waiting, it you will press the C. WAIT button to send the Call Waiting signal. 

To answer a Call Waiting indication, you press the C.WAIT button. This places the original call on hold and connect you to the waiting call.  When the second call is completed, pressing the C.WAIT button returns you user to the original caller.

Caller ID (CID)/Automatic Number Identification (ANI) (Option)

When equipped with special telephone line cards, the calling party’s number will be displayed on any Displayphone assigned to answer the call. The number will also be reported to the Station Message Detail Recording (SMDI – Option) port. The CID/ANI information will be carried along with the call even if the call is transferred, placed on hold, forwarded or recalled.  Name or number selected by system option will be shown on the display, and both name and number will be reported to the accounting system.  

Note:  This feature depends upon service availability from the telephone company.

Calls in Queue Display

If a Displayphone or Executive Telephone is a member of an Automatic Call Distribution agent group, the number of calls waiting in queue will be displayed.  If the telephone is a member of multiple ACD agent groups, the total number of all calls in the associated queues will be displayed. Information is shown when the station is idle, logged-off, Busy Not Available, or in Wrap-up.

Camp-On Busy

When calling a busy telephone, an automatic camp-on will take effect if the calling party remains off-hook. If the calling party remains off-hook, as soon as the called party goes on-hook, the called party’s telephone will ring and the calling party will automatically be connected.

Camp-on Call Back

This feature allows a you to be called back after attempting to contact a busy telephone.  When calling a busy telephone, a camp-on busy tone will be returned to the calling party. At this time, pressing the C.BACK button will activate the queuing feature. When the busy telephone hangs up, the queuing station will be called back and automatically connected to the called station.

Camp-On Transfer

A call being transferred to a busy telephone may be camped on to that telephone by use of the Camp-On Transfer. A call waiting tone will be heard at the receiving telephone, indicating a call is waiting.

Chain Dialing

You may continuously dial number after number by chaining speed dial banks. The amount of numbers that may be dialed is limited only to system memory.

Class of Service Restriction

Through system programming, each telephone may be allowed or disallowed specific features. The system provides the flexibility for allowing up to 32 unique class of service arrangements, each having 40+ classes.

Common Audible Ringing

The system provides, through the use of external paging speakers (option), audible ringing on incoming calls.

Company Name 

In a multiple department (or multiple company) environment where each department has its own telephone lines, a name can be associated with the lines so the console operator (or automated attendant) will know how to answer the call. 

Computer Telephony Local Area Network (LAN) Gateway (Option)

In conjunction with the real time Station Message Detail Recording (SMDR) port, this software, running on a Windows NT server, provides a powerful telephony server that can be used to access other applications running on the server.  Through this software tool, information such as the callers telephone number can be passed through the Dynamic Data Exchange link to allow the application to perform such functions as popping a callers information screen (i.e. your customer’s database record) on any P.C. attached to the LAN.  This means that when you answer a customer call, the customer’s window automatically opens on your computer screen.

CONA Digits

The system has the capability to send unique identifying digits to a voicemail/auto attendant system (option) for each line it answers.  This means each line (or more likely, group of lines) can be answered with a different greeting. 

Conferencing

The system provides for 2 groups of 3-party conferencing as a standard feature. A conference card providing another 2 groups of 3-party conference can be added as an option.

Day/Night Call Forwarding Class of Service

Busy and No Answer Call Forwarding can be set through system programming to provide different extensions for day and night forwarding on a per-telephone basis. The night answer button programmed at the operator console controls the change in call forwarding.  This means that during the day, your calls can forward to the operator or your secretary and at night they can forward to voice mail (option). 

Dictation Access

The system provides, through system programming, the ability for each telephone user to access dictating equipment you provide. 

Direct C.O. Appearance on Key Sets

The system provides, the ability to assign telephone lines as direct appearances on all telephone sets. This feature allows you the use of a specific line at any given time by pressing the associated line button.

Direct Inward Dialing (DID) (Option)

The system can interface with telephone company provided DID lines.  DID service allows you to have more telephone numbers than telephone lines.  

For example, you can have a separate published telephone number for each of 100 telephones but only have twenty telephone lines (inbound only).  Callers dialing your telephone number will be routed directly to your telephone without having to go through the operator or hear a recording and dial your extension.  Since there are never more than twenty people on inbound calls at once (depending upon your needs), callers never receive a busy.  This means you essentially have 100 private lines without the expense of having 100 telephone lines.

Direct Inward Lines

This feature allows direct termination of your private telephone line on your telephone.  When you are on the telephone or do not answer, the call can be forwarded to the operator or voice mail (optional).  This is useful in situations where only a few people need a private line.  Also see Direct Inward Dial (DID) service.

Direct Inward System Access (DISA)

This feature allows an outside caller the ability to dial directly into the system without the assistance of an operator or attendant.  When you dial the associated DISA number from outside the office, you are connected to intercom dial tone.  After you enter a security code, you can make telephone calls the same as you can when you are in the office. 

Direct Outward Dialing

Private lines may be programmed on the telephone instrument enabling the user to have direct access to an outbound line.

Direct T- I Interface (Option)

This is an optional digital trunk interface card that allows connection directly to a T-1 span without the need for a channel bank or special multiplexing equipment. 

Directed Incoming Trunk Pickup

You can answer a specific telephone line with an incoming call by dialing the system programmed pickup code and the line number.

Directed Outgoing Trunk Pickup

Any telephone in the system can pick up any idle telephone line to place an outgoing call by dialing a system-programmed code plus the line number.

Directory Number Information Service (DNIS) (Option)

DNIS is similar to Direct Inward Dial (DID) service but requires T-1 service from the telephone company and Direct T-1 interface circuit cards (Optional).

Distinctive Ringing

Incoming calls can have a distinctive ring interval to help identify and distinguish between types of calls.

Do-Not-Disturb

You can program a Do-Not-Disturb (DND) button that will block calls to your telephone. The telephone calling you will receive special interrupted tones or display information indicating that you are in the DND mode.

DSS/BLF

You can program your unused line buttons as a direct station selection (DSS) button with a busy lamp field (BLF) light for another user.  This means you will know when their telephone is in use.  When the light is not lit, you can call them on the intercom by pressing their DSS button.  They will hear a beep and can talk to you without ever having to touch their telephone.  If they have a Basic telephone, their ICM (intercom) button will ring instead.

Dual Color LEDs

Each line key on the digital key telephones is equipped with a Dual Color LED (light emitting diode), providing easy monitoring of line status.  For example, you can tell at a glance which line you are on by the color of the light. 

Electronic Display Contrast Control

The Displayphone and Executive Telephones have an Electronic Display Contrast Control that allows you to electronically change the brightness of the display for optimum viewing of display information.

Electronic Message Reminder

All displays have the capability to send and receive preprogrammed messages. With an Executive Telephone, you can create your own messages via the keypad.

End-to-End Signaling

Your telephone dial pad may be used as a standard type dial pad whereas Dual Tone Multi Frequency (DTMF) tones can be sent at any time during a conversation.  This means you can call voice mail systems and use your dial pad at any time during the call. 

Executive Override

While trying to reach a busy telephone within the system, you can interrupt a call in progress and be connected to the busy telephone. This feature may be allowed or disallowed via system programming.

First-In-First Out ACD Queuing 

The Automatic Call Distribution ( ACD) system routes calls to the agent (a person with the responsibility of answering inbound calls) that has been idle the longest.   

When no one is available to answer the call, the system plays a recorded announcement and  places the caller on music on hold.  The caller is periodically recalled to an announcement and given the option of leaving a message or continuing to hold.

Call routing can either be on a "first in first out" basis or some lines (such as toll-free 800 lines) can be given priority and answered first.

Flexible Numbering Plan 

Any telephone can be assigned any extension number consisting of 1 to 4 digits. A telephone may have multiple numbers appearing on its buttons. 

Flexible Ringing Assignments

An incoming line may ring a maximum of 16 telephones in day mode and 8 telephones in night mode.  If the calls are unanswered, they can be routed to other telephones.

Floor or Wall Mounting

The system cabinets can either mounted on the wall or stacked on the floor.  Slotted mounting brackets are provided on the back of each cabinet for easy installation.

Forbidden Off-Hook Ringing

You can disable or enable Off-Hook Ringing.  That is, you determine whether or not your telephone rings when you are already on a call.

Forced Account Code Entry

When this featured is programmed, one of several preprogrammed account codes must be entered before placing an outside call.  The account codes can be summarized in the Insight Call Accounting system for billing customers or clients.  The feature can also be used for dial security – so that visitors or retail customers can not make outside calls on unattended telephones.

Forced Account Code Entry

This feature forces the telephone user to enter an account code up to 10 digits before dialing a number. The forced account code also controls the class of restriction (where you are allowed to call) at the station.

Function Buttons (Exec Set)

The Executive Telephone is equipped with 8 fuzzy logic function buttons designated as Fl - F8. These buttons provide access to certain features. They change functions depending on the state of the instrument. These feature buttons make the Executive Telephone so easy to use that there is almost no need to have a User Guide.

Ground Start Operation (Option)

The system is able to support telephone company provided Ground Start telephone lines.  Ground start operation is necessary when positive disconnect signals are essential.  

Hands Free Answerback on Intercom

The Standard, Display and Executive telephones have a built-in microphone that allows you to answer voice announce intercom calls without lifting the handset or even touching the telephone.

Handset Mute

Handset Mute allows the station user to mute the transmit side of the handset by pushing the programmed mute button.

Handset Receive Amplifier

All digital telephone instruments are equipped with a handset receive amplifier that can be turned on or off with a touch of a button. The amplifier provides an additional 9dB of receive gain.  If you are on a telephone call with low volume (such as a call to a cellular telephone), you can simply increase the volume.

Hard Copy of Customer Data

With the use of a standard ASCII terminal and a printer, you can get a hard copy of each individual program.

Headset Operation

This allows you to use a headset without the need to operate the hook switch.  Instead of picking up the handset and hanging it up to terminate a call, you simply press the release button.

Hold Recall

Calls left on hold for a specific time (programmable) automatically ring on the telephone that placed them on hold. 

Hunt Group Log-off

This feature allows the user to log-off a hunt group while still being able to receive intercom calls. A HDND key must be programmed on the station to use this feature.

Hunt Group, Circular

This type of hunt group sends the incoming Direct Inward Line (DIL) call to the next idle telephone in the group list.  Each call that is incoming to the hunt group starts with the telephone after the last telephone to answer the call.  If the telephones after the telephone that answered the last call are busy, the call will also hunt to the telephones that appear higher on the list.  If all the telephones in the group are busy, the call will roll out of the hunt group and ring a “secretary” station.  If the “Secretary” station is busy, the call will camp onto the secretary telephone.

Hunt Group, Longest Idle 

This Automatic Call Distribution (ACD) type of hunt group allows the even distribution of incoming calls by distributing each call to the person that has been idle the longest period of time. The idle time is inclusive of Idle, logged-off, Wrap-up, and Busy Not Available.

Hunt Group, Terminal

This type of hunt group routes incoming calls to the next idle telephone in line.  Each call that is incoming to the hunt group starts with the telephone after the last telephone to answer the call.

Hunt Group, Uniform Call Distribution (USC)

This type of hunt group distributes incoming calls to the next available telephone without regard to how long they have been idle.

I-Hold Indication

The LED (Light Emitting Diode) will flash at a unique rate when you place the associated line on hold. (The LED will flash at a different rate if the user of another station places the associated line on hold.) Thus, you can tell whether the call was placed on hold at your telephone or at another telephone.

Integrated Voicemail (Option)

The Voice Mail (VM)/Automated Attendant (AA) system provides 8 ports and 53 hours of storage.  This means 8 people can be connected to the voice mail system simultaneously and it can store about 53 hours of messages.  The system consists of a single card which occupies a telephone card slot in the system cabinet.  The voice mail system includes a networking system.  That means voice mail systems around the country can be networked to appear as a single system.

I-Use Indication

The two color LED (Light Emitting Diode) will light solid when the telephone user accesses the associated line.   We recommend setting I-Use to green so green lights show the lines you are using and red lights show the lines others are using.  The colors can be reversed through system programming.

Last Number Redial

Users may depress the Last Number Redial button twice to automatically redial the last number dialed.

Line Preference Incoming

Each digital instrument can be set in system wide programming to allow automatic access to a selected line on incoming calls. You may, at your option, disable and enable this feature.

Line Preference Outgoing

Each digital instrument can be set in system wide programming to allow automatic access to a selected line on outgoing calls. You may, at your option, disable and enable this feature.

Local Maintenance Port

This allows system programming through a standard RS-232 port using either a dumb terminal, P.C. or modem connected to a remote P.C.

Loop Start

The system supports “loop start” telephone company service including Centrex service. 

Message Waiting Attendant

You can assign one person to be the Message Waiting Attendant.  They can act as a message center for the supervision of the message library and electronic message traffic in the system.

Message Waiting Station-to-Station

Any telephone may activate the MSG light on any other telephone. A telephone having multiple messages may retrieve them in the order they were received. When you call the party originating the message, the MSG light will be extinguished.  This is often used with the voice mail system, which automatically sets message waiting lights.

Message Waiting, Single Line Telephone 

The system provides message waiting indication to a standard single line telephone. The message waiting indication is in the form of stutter dial one.  The system must be optionally equipped to service industry standard single line analog telephones.

Microphone On/Off Control

Each instrument with a speakerphone has a microphone on/off control that allows you to turn the microphone on or off during any state of the telephone.  By turning the microphone off, the outside caller will not hear what you may say to another person in the room.

Multiple Attendant Answering Positions

The system accommodates 8 operator attendant answering positions and 24 operator consoles.

Multiple Extension Appearances

Up to 16 line pickup buttons can be programmed to access intercom extension lines directly using a Standard, Display or Executive telephone. The addition of a Console increases this to 76.

Multiple Level Control

All digital telephones have a volume control to set levels as follows:

1)     You can set the display brightness when the telephone is idle. 

2)     You can set the ringing volume when the telephone is ringing.

3)     You can set the volume of the speakerphone while you are using it.

4)     You can set the volume of the handset while you are using it. This eliminates the need for a separate amplified handset.

Multiple Telephone Line Appearances

Up to 31 line pickup buttons may be programmed to access C.O. lines directly if using the Secretary Telephone (16 for Standard, Display and Executive Telephones; 8 for the Basic Telephone). The Operator Console can be programmed to allow 60 additional line pickup buttons.

The system programmer can also assign a line "pool" button which provides for single button access to all or any number of lines in the system.  This means no matter which line a caller dialed, it can be answered by pressing the "pool" button.  You can also use the pool button to make calls.

Multiple Trunk Groups

The system allows you to segregate your telephone lines into trunk groups.  For example, you may not want the sales department tying up the service department’s telephone lines. 

Multiple Voice Ringing

The ringing frequency for any digital telephone in the system can be changed by dialing the associated code and any of the numbers 1-4. There are four different ringing tones that can be selected.

Music-On-Hold (Option)

The system provides for connection to an external music source through the use of an RCA type jack. If you connect an AM/FM radio, then calling parties who have been placed on hold will hear the music the radio station plays.  Optionally, you can provide an endless loop tape recorder or any other audio input.  This means you can record (or have recorded) promotional messages that play when callers are placed on hold or in queue.

Night Answer

Up to 8 telephones per telephone line can be programmed to ring when the operator console puts the system into the night answer mode.  With optional paging speakers, you can have incoming lines ring over the speakers in the night answer mode.

Non-Square Operation

This feature allows flexible telephone line button assignments. Any line may be assigned to appear and operate on any of the line keys on any digital telephone.

Off-Hook Hands free Answerback (Option)

The system provides the ability to reply to an internal voice announced call while you are on another call.  The feature is included with the Executive Telephone and can be useful in notifying you of other important calls. 

Off-Hook Ringing

All digital instruments have the capability to receive off-hook intercom and telephone line ringing.  You can set your telephone to either ring or not to ring when you are on the telephone and another calls comes in.

Off-Premise Extension

The system supports Off-Premise extensions through the direct T-1 interface and, if properly protected, through the single line analog card as well.  Sometimes, off-premise extensions are handled via Centrex lines if they are located within the same telephone company central office.

On-Hook Dialing

You can dial calls without lifting the handset by simply pressing an idle line button.  If Prime Line Preference Outgoing is programmed, then you only have to press the button labeled "MON" or "HF" to pre-select an outbound line.

On-Hook Hands Free Answerback

The system provides the ability to reply to an internal voice announce call without lifting the handset.  Not available with the basic telephone. 

On-Line Programming

The system provides the capability to perform system programming during an on-line mode. This means your telephones continue to operate while the system is being programmed. 

Operator Console

The system provides for the use of multiple operator consoles. The operator console provides features such as Night Answer, Call Backup, Messaging, Alarm Indications and 60 programmable feature buttons. 

Phantom Extensions 

The system can be programmed for up to 288 phantom extensions. These extensions are above and beyond the primary extensions that are assigned to actual telephones.  Each phantom extension can be programmed on an available line key on one or more digital telephones.  It can be a member of any hunt group and it can be Busy, No Answer or Direct Forwarded.  This means you can have different extension numbers on your telephone each used for a different type of inbound call. 

Port-Oriented Configuration

The system is port oriented which means some slots in the system cabinet can be filled with either telephone line interface cards or telephone set interface cards. This reduces the number cabinets you might otherwise need. 

Power Failure Transfer

The first port of every telephone line interface card is dedicated to power failure operation. The power failure port provides for a direct connection to an industry standard analog telephone like the ones you use at home.  In the event of a commercial power loss, the first line of each circuit card will be switched to the associated single line telephone (requires wiring and single line telephones).  This is useful if you do not install batteries for the battery backup option.

Priority ACD Queue 

In lieu of the First-In-First-Out Queue the built-in Automatic Call Distribution (ACD) system can be set up with priority queuing.  Each outside line  and/or Direct Inward Dial (DID) number can be assigned a priority from 1-96. Its priority in queue will determine its relative position for answer by the Automatic Call Distribution (ACD) group.  In other words, calls on certain telephone lines (such as inbound 800 calls) can be programmed to go to the front of the line.  This can be useful when you are paying for the call.

Privacy On All Calls

This feature protects a busy telephone from an accidental or intentional interruption of a call in progress.  Others can not punch in on your line and listen to your call.  Also see Service Observing and Barge In.

Programmable Feature Keys

The telephone sets have eight programmable feature (speed dial ) buttons that can be programmed as:

    1.    Autodial buttons with up to 16 digits each including Flash, Pause and Wait.

    2.    Internal one-button feature access such as Call Pickup and Directed Call Pickup.

    3.    External one-button feature access when behind a Centrex or PBX such as Transfer, Call Pickup, Hold and many others.

    4.    Direct station selection when busy lamp is not required.

Programming From A Display Set

This feature allows the programming of the system from a designated Displayphone.

Real-time CTI Port/Station Message Detail Recording (SMDR) (Option) 

The optional SMDR card can be configured to supply a true real-time output.  The information supplied at this output can be used by applications such as Insight for a real time display of call center activity or for computer telephony integration (CTI).

Remote Maintenance Facility (Option)

With an external modem, the system can be accessed remotely through the local maintenance RS 232 serial port at speeds up to 4800 bps.

Ringing Preference Incoming

You can program your telephone to automatically answer the oldest ringing call when you pickup the handset.

Schedule Reminder (Exec Set)

Up to 4 schedules of meetings and appointments can be stored simultaneously into the schedule memory of the Executive Telephone.  Each schedule will recall with an audible tone and will be displayed on the display at the appointed time of the chosen day.

Second Hold Recall

Any call on hold that has remained unanswered for longer than the first hold recall period may again be recalled after a second programmed time period known as the Second Hold Recall Period. 

Service Observe Request

Supervisors' extensions may be programmed to enable service observing with or without announcement tones. This provides supervision with a method of monitoring service levels on calls.

Station Camp On

Inbound callers can be camped onto your telephone when you are on another call.  When you hang up with the first caller, the call will automatically ring through to you.  If your call is lengthy, the call will ring back to the operator.

Station Message Detail Recording (SMDR)/Station Message Detail Accounting Interface (SMDA) (Option)

The system provides, through the use of an optional circuit card, the ability to generate detailed call records. The optional circuit card in conjunction with an RS-232 serial port on the main system cabinet can be interfaced with a customer-provided serial printer or serial call accounting device.  SMDA is supported and requires an Automatic Route Selection card.  This provides on-line costing on Displayphones as well as a variety of reports. The buffer holds 400 call records.

Station Speed Dial Access

You can have up to 90 speed dial numbers unique to you telephone.  The maximum number of digits that may be stored in a station speed dial number is 16. A speed dial number will be a two or three-digit code based on system programming.  You can program your own speed number from your telephone (speed dial numbers may be chain dialed to dial more than 16 digits if necessary). While programming speed dial numbers, you may input pauses and waits as needed.

Station-to-Station Message Waiting

This feature allows you to turn on another telephone’s message light even when they are on the telephone. The message light will be turned off when the called party returns the your call. Multiple messages may be left at a station and are answered in the order in which they were left.

Support Of Industry Standard Analog Telephones (Option)

The system will support plain old telephones including cordless phones like those you use at home. 

System Speed Dial 

Anyone in the system can access three digit system speed dial numbers.  The system provides for a maximum of 100 speed call numbers. Speed call numbers may be a maximum of 16 digits in length. The system provides the programmable pauses and waits in speed calling.  You may desire to program often dialed vendor and customer numbers into system speed dial and dial them with an abbreviated 3 digit code.

System Speed Dial Access

System speed numbers are determined by the system programmer. There are 80 to 100 system speed dial numbers allocated, depending on the system. The maximum number of digits that maybe stored in a system speed dial number is 16. Speed dial number codes are three digits in length. Programming is performed at the telephone. A telephone may be allowed or disallowed to program system speed numbers via system programming (speed dial numbers may be chain dialed to dial more than 16 digits if necessary). Pauses and waits may be programmed if necessary.

TAPI Compliant Interface (Option)

The optional WIN® Phone PC-based telephone provides an industry standard Telephone Applications Programming Interface (TAPI).  This  allows incoming Caller Identification/Automatic Number Identification to be passed to other TAPl compliant applications (such as contact managers) running on your P.C. This means a window with contact information will automatically open on your computer screen when you receive a call.  Further, any TAPI compliant applications running on your P.C. can access the WIN® Phone for the purpose of originating outgoing calls.

Tie Line Operation (Option)

The system provides for interface to a maximum of twelve industry standard 4-wire tie lines.  This allows the system to be networked directly with other telephone systems (including Centrex) even if they are not from the same manufacturer. 

Timed Night Answer 

The timed night answer feature allows the system to be placed in night answer automatically based on a predetermined time set in system programming. Conversely, the system will automatically change to day answer based on a predetermined time set in system programming.

Toll Restriction With Class of Service

The system provides access to 32 classes of service. Toll restrictions are placed on a trunk group basis and then assigned to each telephone.  This allows telephones to be assigned various features including the ability to restrict outgoing telephone calls.

Tone or Pulse Dialing Per Trunk

Each telephone line (trunk) in the system may be programmed for tone or pulse operation. This  eliminates the need for two types of circuit cards.

Transfer Recall

A call that has been transferred and unanswered can be recalled (after a programmed time) to the operator (or some other telephone). 

Transfer Screened/Unscreened

All calls may be transferred from one telephone to another by the screened or unscreened procedure. A screened call gives the calling party the opportunity to announce to the called party the call that is being transferred prior to the actual transfer.

Trunk Group Queuing

This feature gives you the ability to queue onto a busy group of telephone lines and be called back when one of the lines becomes free. You can press any busy line followed by the C.BACK button. When one of the busy lines of the trunk group becomes free, you will be called back and connected to dial tone.

Trunk Group Queuing Automatic

This feature gives you the ability to queue onto a group of telephone lines while trying to place an outgoing call. When you press any busy line on your telephone, the system will search for an available line in that busy line’s group. When an available line is located, you will hear dial tone.

Trunk-to-Trunk Connection — Unsupervised

The system provides for trunk-to-trunk transfer with disconnect supervision.  For example, you can conference with or transfer calls to cell phones or any other telephone outside your system.

User Programmable Lighted Feature Keys

There are several features that require an LED (Light Emitting Diode) indication to be effective. Some of these features include DND (Do Not Disturb), Call Forward Directed, and Message Waiting. These features can be programmed on an available line button. When this is done, the associated LED light indicating the programmed status of the telephone (i.e. in the DND mode).

Voice Mail Access (Option)

The system provides for the connection of an independent Auto Attendant/Voice Mail System. This requires the use of an 8 circuit analog single line card a Dual Tone Multi Frequence Receive (DTMFR). A fully integrated auto attendant and voice mail system will enhance system operation.  Also see Integrated Voice Mail.

Voice Paging Area (Option)

The system will page over amplified speakers you provide. 

Voice Paging Station

A telephone may call another telephone and make a voice page over the telephone speaker. This feature may be allowed or disallowed via  programming. 

Voice Paging Zones

The system provides for all telephones to be voice paged through the telephone speaker. The system may be programmed for zone paging in which case many phones would belong to the same internal page group. These page groups may be activated one at a time or all zones simultaneously.

 Voicemail Record (Option)

If the Integrated Voice Mail system is installed, the conference circuit can be used to record a conversation into a selected mailbox by pushing the programmed voicemail record button of the key set. The conversation will be recorded up to the maximum record time set in the voicemail system.  

WARNING!

Some states prohibit the live recording of conversations without notifying the parties involved that their conversation is being recorded. It is the obligation of the user to understand and abide by the laws of the state in which he/she resides. We do not assume any liability for the improper use of this feature and cannot be held liable for any damages caused by the improper use of this feature.

Wrap-up

The Wrap-up button programmed on an agent’s station is used to make the agent busy to calls being offered to the agent group while he/she finishes paper work associated with the last call.  The time in wrap-up mode is reported to the optional management information system.