Account Code Entry

When placing a call, a station user may enter an account code for call accounting purposes. The account code can be forced for dial restriction purposes depending on system programming. The station user will enter up to 10 digits which is recorded by the system’s Station Message Detail Recorder.

ACD Call Tracking and Reporting (Option) 

When equipped with a Station Message Detail Recording (SMDR) card, the system can report events in “real-time”.  An external computer running Insight Call Center Management software can be attached. This software provides indispensable real-time tracking and historic statistics on all calls handled by the Automatic Call Distributor. 

Add-On Conference

During a telephone call, you can conference in either another outside party or another inside party. 

Agent Log-on 

An Agent (person primarily responsible for answering inbound calls – i.e. airline reservation “agent”) Log-on button may be programmed on the telephone.  This allows an agent to log-on to an agent group from any phone. The agent simply pushes the Log-on button and enters his/her agent number. The system will log the agent onto the agent group and report the log-on to the Insight call management software. To log-off, the agent simply pushes the Log-on button again and the system automatically logs the agent out of the agent group and reports the log-off to Insight.

Alarm Indications

The system is equipped with alarm indications to notify the system installer and users of existing problems. An “ALM” light on a line key will light in the event of an alarm.

Alphanumeric Display

The Displayphone and Executive Telephone are factory equipped with a full alphanumeric Liquid Crystal Display (LCD). The display is used for telephone status information — day, date and time display, pre-dial display, dialed number display, call routing information, calling number and name information, call number information, Caller ID and many other indications and other system information. The display on the Executive phone has 3 additional display lines used for simplified feature access.

Area Background Music (Option)

You can play music over external paging speakers.

Attendant Message Waiting

This feature allows the operator to send a message waiting indication to any telephone in the system by pushing the message key on the console after dialing the extension number.

Auto Attendant (Option)

The system provides for the connection of an integrated Auto Attendant/Voice Mail System. This requires the use of an 8 circuit station card slot for the voice mail and a tone decoding card for decoding tones dialed by callers. A fully integrated auto attendant and voice mail system significantly enhances the operation of the system. 

Automatic Answer of Incoming Calls

Any digital telephone can be configured for automatic answer. The selected station must have the auto answer class of service and be in the headset mode. In the idle state, the user must push the headset release button to answer a call. If the station is busy, however, and another call is presented, that call will be automatically answered when the user pushes the release button. Time delay for answering the next call is set by system programming.

Automatic Call Distribution (ACD) 

ACD allows the even distribution of incoming calls to the associated group of agents (people assigned to answering inbound callers – such as a reservation agents). In addition, it provides announcements and call queuing when there are no agents available to take a call and, after a predetermined amount of time if an agent does not become available, the ACD can be programmed to send the call to a backup agent group.  When used in combination with the Insight Call Accounting package, you will have information sufficient to manage your call center.

Automatic Camp-On

When calling a busy telephone, you will hear a camp-on tone.  If you choose to wait, you will be automatically connected when the busy telephone completes their call.

Automatic Disconnect of Held Calls 

Sometimes when a caller on hold hangs up, the telephone company will not send a “disconnect” signal. The system can automatically disconnect  these calls after a programmable elapsed time.

Automatic Disconnect of Trunk-to-Trunk Calls 

Sometimes the telephone company will not send a “disconnect” signal after parties transferred to a cell-phone hang up. The system can automatically disconnect  these calls after a programmable elapsed time.

Automatic Line Selection During Autodialing

When an autodial button is pressed, the appropriate telephone line will automatically be selected before the programmed number is dialed by the system.  You only have to press one button to make the call.

Automatic Number Identification (ANI)/Caller ID (CID) (Option)

When equipped with special telephone line cards, the calling party’s number will be displayed on any Displayphone assigned to answer the call. The number will also be reported to the Station Message Detail Recording (SMDI – Option) port. The CID/ANI information will be carried along with the call even if the call is transferred, placed on hold, forwarded or recalled.  Name or number selected by system option will be shown on the display, and both name and number will be reported to the accounting system.  

Note:  This feature depends upon service availability from the telephone company.

Automatic Route Selection (Option)

Calls can be routed to the least expensive line available. The route a call will take is determined by call tables entered by the system programmer.

Automatic System Configuration Control

All card slots in the system cabinet that contain circuit cards at the time of power on will be recognized and defined. The ports (connections) of the slot will be configured to the associated circuit card automatically.