Extended warranty contracts

On an annual contract, we extend the initial one year warranty period.  This means your ongoing repair costs are foreseeable and limited. 

The price of the extended warranty contract is  8% of the current sales value of the equipment covered as long as there is no lapse in warranty coverage.

The annual extended warranty contract begins when the initial warranty period expires and continues for a period of one year.  The agreement is automatically renewed if not terminated with 60 days written notice from the end of the term.  You may cancel the agreement mid term and we will credit you with 50% of the remaining amount due on the contract.  The contract is billed quarterly in advance.

The extended warranty contract operates the same way as the initial warranty.

What the extended warranty covers

During the term of the extended warranty period, we agree to replace or repair (at our option) any defective part without cost to you (other than your cost to ship the equipment to a repair depot we designate). 

How the extended warranty works

If you believe you have defective equipment, contact our service staff by email (service@nbts.com) or by telephone (562) 594-0760.  We will help you analyze and isolate the likely cause of the problem.  Once we determine that the equipment is likely defective, we will give you an RFR (return for repair) number and the shipping address of the appropriate repair depot.  You will ship the equipment.  Upon receipt, we will positively identify any defect and either repair or replace the equipment. You pay for shipping the equipment to the repair depot but not for the return shipment.

We reserve the right to charge for time spent testing returned equipment that is not defective.

Advance replacements

If you do not wish to be without the equipment while it is being repaired, we can provide an advance replacement.  We will charge you for expedited shipping and an advance replacement fee which varies for each different piece of equipment. 

Upon shipping the "advance replacement" we will bill you for the sales price of new equipment plus shipping.  Upon receipt of the equipment you ship us, we will credit you for the difference between the sales price and the advance replacement fee.  If we repair the defective equipment and ship it back to you, you can use the same carton to ship the advance replacement back to us.

For "out of box" failures, the process is the same however, we charge neither an advance replacement fee nor for shipping.  An out of box failure occurs when the equipment you receive fails right "out of the box." 

A faster and more convenient method is to purchase a few spares with the system.  This means you can plug in a spare telephone as soon as one breaks without having to wait for a technician or for the broken telephone to be repaired.  

What the extended warranty does not cover

We are not responsible for damage to the equipment resulting from commercial or private electric power sources including voltage spikes, "brown outs" and static electricity discharge.  You are obligated to use surge protectors when connecting the equipment to AC power sources.  We are not responsible for damage to the equipment resulting from misuse, mishandling or abuse.  Misuse includes dropping telephones or spilling liquids or other substances on them.  Misuse also includes plugging a telephone into an improper circuit such as directly into a telephone line.   

We make no express or implied warranty of merchantability, fitness or otherwise.  Under no circumstances are we liable for any special, incidental or consequential damages or for any loss, damage or expense directly or indirectly arising from your act, omission or inability to operate the equipment or from any other cause including any defects in any operational failure of the equipment.  Replacement or repair (at our option) of defective equipment is your sole remedy during the warranty period and is in lieu of all other remedies.